It’s Cybersecurity Awareness Month! Join our interactive training session, or learn about security and AI from 1Password experts.
Forum Discussion
Former Member
4 years ago1Password 8 Keeps Reverting to 1Password 7
I upgraded to 1Password 8 last week, and I've had the same issue several time now where 1Password 8 (the main app, not the "1Password for Safari" app) will have apparently quit, deleted itself, and 1...
Alvin_L_1P
1Password Team
4 years agoHey @IAmPissed :
I'm sorry for the trouble you've experienced with duplicate items after upgrading to 1Password 8. The most likely explanation is that you originally had an old Primary vault (syncing through iCloud or Dropbox), then started a 1Password membership, copied the items from your Primary vault to your new account, and the old Primary vault didn't get deleted. Then, when 1Password 8 has installed, it will have automatically migrated the contents of your Primary vault again.
To solve this, here's what to do:
1. Install 1Password. 7 from our website here: 1Password 7 for Mac.. Then open and unlock 1Password 7.
1. Switch to your Personal (or Private) vault.
1. Click the Help menu > Troubleshooting > Clean Up Duplicate Items.
Then, once the duplicates have been removed, delete the Primary vault:
- From the menu bar, select Vault > Switch to Vault > Primary.
- Then select Vault > Delete Vault.
Once your Primary vault is deleted, you can then remove 1Password 7 with the following steps:
- Quit all open web browsers.
- Open the main 1Password 7 app. Choose 1Password > Quit 1Password Completely from the menu bar.
- Drag 1Password from the Applications folder to the Trash. Do not use an "app cleaner" or "uninstaller" tool to remove the app or additional files. If prompted, enter the password you use to sign in to your Mac.
If you don't have a Primary vault, or if the steps above don't help, please let me know and I'll be happy to look into this further with you.
Alvin