Forum Discussion

Former Member's avatar
Former Member
2 years ago

1Password 8 Mac app quietly failing to Sync

Over the past week I have been spring cleaning my passwords. With years of use that's 600+ items. About 2 days ago the macOS app, WITHOUT ANY WARNING OR INDICATION IN THE UI, stopped syncing. I can s...
macos
andrew_l_1P's avatar
andrew_l_1P
Icon for 1Password Team rank1Password Team
2 years ago

Hi @VeryAnnoyed,

I'm sorry to hear your data isn't appearing across your devices as expected. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

If you're using 1Password on any other devices, does your data appear correctly there? It might also help to know how this data compares to what you can see when signing in to 1Password.com in your browser. Feel free to include these details in your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can connect your conversations. Thanks, looking forward to hearing from you and finding some solutions!