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Former Member's avatar
Former Member
2 years ago

1Password 8 Mac app quietly failing to Sync

Over the past week I have been spring cleaning my passwords. With years of use that's 600+ items. About 2 days ago the macOS app, WITHOUT ANY WARNING OR INDICATION IN THE UI, stopped syncing. I can s...
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Mork's avatar
Mork
Dedicated Contributor
2 years ago

If you go down to "Recently Deleted", you may see that 1P is not "connected". This issue has happened to me twice in the last week. No idea why 1P8 just gave up and got "disconnected". When I went to the "Accounts" menu, then "Family", I saw "log out", not "log in" (as you would expect if 1P8 were disconnected). Apparently 1P8 didn't understand it was disconnected?

This 1P8 disconnect issue caused me to get totally locked out of an account (day three, still not back in!) since 1P8 had "disconnected" and the backup codes the presented me when I was upgrading 2FA didn't get synced/saved in 1P8. Thus, when I went back to the site, I was locked out. Great!

:(