I have this same issue with Big Sur 11.7 and 1P 8.9.4 on an Intel MacBook Pro. I can open 1Password desktop ok but not my wife from her account. The problem does not occur on a new M1 MacBook Pro.
Changed permissions as in the instructions above and it now works.
Errol
Dear 1Password Support,
\n\nEvidently v8.9.4 did not fix the issue in which 1Password wouldn't open in some Mac user accounts, which I raised with you around August 25, 2022.
\n\nIf you'll recall, you folks kindly emailed me this command line fix (to be executed in Terminal.app):
\n\ncd /Applications/1Password.app/Contents/Frameworks/Electron\\ Framework.framework
\nsudo chmod -h 755 ./Electron\\ Framework ./Helpers ./Libraries ./Resources
\ncd Versions
\nsudo chmod -h 755 ./Current
which fixed it. TA-DA!
\n\nBut, unfortunately, it's busted in 8.9.4 again: same symptoms, same error messages.
\n\nGood news: the fix (above) works -- again.
\n\nA minor nuisance, really, but t'would be swell if it could be fixed, permanently, in the next release.
\n\nBest regards,
\n\n-Mark(bot)
\n\n1Password Version: 8.9.4
\nExtension Version: 2.3.5
\nOS Version: 10.15.7
\nBrowser:_ Firefox
Dear 1Password Support,
\n\nEvidently v8.9.4 did not fix the issue in which 1Password wouldn't open in some Mac user accounts, which I raised with you around August 25, 2022.
\n\nIf you'll recall, you folks kindly emailed me this command line fix (to be executed in Terminal.app):
\n\ncd /Applications/1Password.app/Contents/Frameworks/Electron\\ Framework.framework
\nsudo chmod -h 755 ./Electron\\ Framework ./Helpers ./Libraries ./Resources
\ncd Versions
\nsudo chmod -h 755 ./Current
which fixed it. TA-DA!
\n\nBut, unfortunately, it's busted in 8.9.4 again: same symptoms, same error messages.
\n\nGood news: the fix (above) works -- again.
\n\nA minor nuisance, really, but t'would be swell if it could be fixed, permanently, in the next release.
\n\nBest regards,
\n\n-Mark(bot)
\n\n1Password Version: 8.9.4
\nExtension Version: 2.3.5
\nOS Version: 10.15.7
\nBrowser:_ Firefox
I have this same issue with Big Sur 11.7 and 1P 8.9.4 on an Intel MacBook Pro. I can open 1Password desktop ok but not my wife from her account. The problem does not occur on a new M1 MacBook Pro.
\n\nChanged permissions as in the instructions above and it now works.
\n\nErrol
","body@stringLength":"292","rawBody":"I have this same issue with Big Sur 11.7 and 1P 8.9.4 on an Intel MacBook Pro. I can open 1Password desktop ok but not my wife from her account. The problem does not occur on a new M1 MacBook Pro.
\n\nChanged permissions as in the instructions above and it now works.
\n\nErrol
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