Forum Discussion

markbot's avatar
markbot
Frequent Contributor
3 years ago

1Password 8 not working in some Mac user accounts -- AGAIN :-(

Dear 1Password Support, Evidently v8.9.4 did not fix the issue in which 1Password wouldn't open in some Mac user accounts, which I raised with you around August 25, 2022. If you'll recall, you ...
macos
Former Member's avatar
Former Member
3 years ago

This is happening again on our older MacBook Pro running Big Sur (latest version for this machine). Works on my account but not on my wife's account. 1Password 8 just quits on her account. On Big Sur 11.7.2.
Tried the chmod commands above without success for her account.

Problem report

Process: 1Password [1022]
Path: /Applications/1Password.app/Contents/MacOS/1Password
Identifier: com.1password.1password
Version: 8.9.11 (8.9.11.137418)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password [1022]
User ID: 504

Date/Time: 2022-12-20 20:06:03.048 +1300
OS Version: macOS 11.7.2 (20G1020)
Report Version: 12
Anonymous UUID: E699BCF7-24B3-3734-69CA-8AE3E36DF885

Time Awake Since Boot: 1100 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
dyld: Using shared cache: A54089A8-DC14-315F-BBD9-40548CBAE804
Library not loaded: @rpath/libffmpeg.dylib
Referenced from: /Applications/1Password.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Electron Framework
Reason: image not found

Part 2 following.