1Password 8 not working in some Mac user accounts

markbot

Thank you for the reply. We're currently testing a fix for this in the latest beta version (8.9.11-1) of 1Password:

* We’ve fixed an issue where 1Password could crash when opened if the app was updated by a different user account.

If testing goes well in the beta then we hope to include the fix in a future update to the production version as soon as possible. 🙂

-Dave

Production

markbot

Can I ask what release channel you're using? (Settings > Advanced > Release channel). The fix for this updater issue was included in a Nightly build a little while ago.

Sorry to say this problem recurs with each update. I'm in my third go-round.

This is the fix -- it still works -- given by the 1Password Support Community:

Open Terminal.app from an administrative account, and enter the following commands.

cd /Applications/1Password.app/Contents/Frameworks/Electron\ Framework.framework
sudo chmod -h 755 ./Electron\ Framework ./Helpers ./Libraries ./Resources
cd Versions
sudo chmod -h 755 ./Current

Although I'm grateful for the fix, it is most perplexing why the issue persists.

Hi @bruceg11,

Sorry to hear you're experiencing something similar. We generally want to confirm what the issue is before making suggestions, lest we send anyone down the wrong path. That said, what some users in this thread have experienced has since been addressed in our nightly build. If you're open to trying that, you can change your release channel in 1Password 8's preferences:

If you have automatic updates turned on, you'll be updated to the new version within 24 hours of making this change. Alternatively, or if the issue persists, you can also send a crash report to support+forum@1password.com and we can take a closer look.

Let me know and we can figure out our next steps from there. 🙂

ref: dev/core/core#14740

Jack_P_1P Hello and hope this message finds you doing well. Long time 1Password Family user here and recently upgraded from 1Password 7 to version 8 and oh boy do I regret it. I have this same issue as listed here where one user on my iMac works with 1Password and my wife's user doesn't work. It sounds like there is a solution available so I'm genuinely curious why you just wouldn't post the solution here but instead make each individual user open a new ticket?

@FragileBits

Thanks again for your patience. I'm happy that Jack was able to help over email. 😊

Thank you Jack_P_1P :)

Hi @FragileBits:

I'll follow up shortly to your email. Thanks for your patience on this!

Jack

ref: WAL-23788-774

When might I expect to hear back with a solution, please?

It's been over 24 hours since I submitted the crash report and confirmed the support reference here.

My elderly father, who followed my recommendation to rely on 1Password and who followed the prompt in version 7 to upgrade to 8, remains unable to access the program. He is, understandably, feeling very confused, upset and frustrated.