1Password 8 not working in some Mac user accounts

Hi @fl6nders:

My colleague Alvin has recently replied to you, can you please continue the conversation there?

ref: QKY-28757-457

@FragileBits:

I was able to locate your conversation, so we'll be in touch soon.

ref: WAL-23788-774

lasllcap:

Can you please share the crash report with us? Include it as an attachment to an email addressed to support+forum@1password.com, and include your username: lasllcap. After emailing in, you'll receive a support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to make sure your message has gotten to the right place. Thanks!

Jack

I have the same problem. My account works just swell , but my wife’s account (same machine [catalina 10.15.7] ) no joy there.

Crash report:
Process: 1Password [3586]
Path: /Applications/1Password.app/Contents/MacOS/1Password
Identifier: 1Password
Version: 8.9.4 (8.9.4.125339)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password [3586]
User ID: 503

Date/Time: 2022-09-12 09:51:13.072 -0600
OS Version: Mac OS X 10.15.7 (19H2026)
Report Version: 12
Anonymous UUID: 74C840C2-DA4A-CD41-70BC-09979F810689

Time Awake Since Boot: 1200 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @rpath/libffmpeg.dylib
Referenced from: /Applications/1Password.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Electron Framework
Reason: image not found

Roger

Same issue for two of my family members on their shared iMac.

Support ID #WAL-23788-774 refers

Hi, I received following support ID: [#QKY-28757-457] .

Hi @fl6nders:

To verify that this is the specific issue you're experiencing, can you please share the crash report with us at support+forum@1password.com? Include your username fl6nders and a link to this thread: https://1password.community/discussion/132881/1password-8-not-working-in-some-mac-user-accounts#latest and I'll able to take a closer look. After emailing in, you'll receive a reply from BitBot with a support ID like [#ABC-12345-678]. Post that here and I'll be able to locate your message.

Jack

Hi,

Could you please share the solution here?
I'm facing the same problem.

Thanks,
Hans

Appreciate the update here, markbot! On behalf of Jack, you're very welcome. 😊

You know where to find us if you have any questions in the future. 👍🏻

Dear Jack,

(I sent you this message via email, but I'm duplicating it here.)

The fix (which involved opening Terminal.app and changing some permissions in Password.app from the command line) you emailed to me worked.

1Password is opening properly in all Mac accounts.

Thank you for your help.

Best regards,

-Mark aka markbot

P.S. I note that your fix came only a day after I submitted my support message. Special thanks for that. You might want to post the fix here, until such time as the app itself can be updated to resolve the issue.

Hi markbot:

I was able to locate your message, so I'll take a look and get back to you there. Thanks!

Jack

ref: DIX-57843-291

CORRECTION:

Dear Jack,

I RE-SENT the crash report including my username (markbot -- not 'market') and I sent it from the Gmail address I use with 1Password support.

The support ID which came back this second time is:

[#DIX-57843-291]

Best regards,

Mark aka markbot