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seltzdesign's avatar
seltzdesign
New Contributor
5 months ago

1Password 8 on Mac not updating

We have a weird situation where only on a Mac Mini M4, we have 1Password 8 installed. We are on the latest version. Items in our vault there are not up to date compared to say the items I have on my ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

Hello seltzdesign​! 👋

I'm sorry that you're not seeing the same items on all devices. If you lock and unlock 1Password on all devices then that does resolve the situation?

If it doesn't, do you see a correct and updated version of your items when you log in to your 1Password account on 1Password.com  (in the browser, not the app)?

-Dave

seltzdesign's avatar
seltzdesign
New Contributor
5 months ago

Hi Dave. 

No, it does not resolve the issue and yes, on 1Password.com everything is up to date.

I sent an email to mailto:support@1password.com with the Mac diagnostics report and 2 screenshots.

Is there an uninstaller for 1Password for Mac, so we can try a clean install?

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago

    seltzdesign​ 

    Thank you for answering my questions and for sending in a diagnostics report. I see that my colleague has sent you a reply via email, please continue the conversation there and the team will be able to help further.

    -Dave