Forum Discussion

Former Member's avatar
Former Member
4 years ago

1Password 8 problems

Hi there, I seem to be getting a few problems that I used to get on older 1password 7 versions which had been fixed over the years. While it looks nicer, it's frustrating that it's taken backward...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @jrdata2k:

Thanks for following up. In that case, it sounds like 1Password in your browser might have having some trouble communicating with the 1Password desktop app. If you're experiencing this even after restarting your Mac, taking a closer look at the specific setup of 1Password on your Mac would be best. I'd like to ask you to create a diagnostics report and a console log from your Mac:

Sending Diagnostics Reports (Mac)

Save a console log for 1Password in your browser

Attach the diagnostics and console log to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!