👋 Hey everyone, we're excited to announce that customers on Individual plans can now create and use a recovery code to regain access to their 1Password account should they get locked out. Using a recovery code allows customers to self-recover their accounts in case they forget their account password or lose their Secret Key/trusted devices.
Create a Recovery Code ##
To create a recovery code, download the latest 1Password app (Beta) on iOS, Android, macOS, Windows, or Linux. Sign in and select your account in the Manage Accounts menu. From there, select the account you would like to set up a recovery code for. Next, go to Sign-In & Recovery and select Set up recovery code to begin creating your recovery code. Once created, make sure to store the code in a safe and accessible place outside of this account.
Use a Recovery Code ##
You can use your recovery code on 1Password.com to regain access to your account if you are ever locked out. To recover your account, go to the https://my.1password.com/signin and select Having Trouble Signing In? -> Use Recovery Code to get started.
Notes
Recovering your account will result in a new password and secret key, and will require you to sign back in to 1Password on existing trusted devices
You'll need to have access to the email address associated with your 1Password account for account recovery
Your recovery code is reusable and will remain valid after it’s used
Make sure to store your recovery code in in a safe and accessible place outside of the account it was created for
And that's it! Create and save your recovery code to never lose access to your 1Password account. And while you're at it, let us know what you think about this new feature 🙌
👋 Hey everyone, there have been some questions and discussions about extending this feature to Family accounts. I'm happy to share that we've done that - now in Beta! Check out recovery codes for Family accounts https://1password.community/discussion/145903/
Mirv & jwilleke for Family and Business accounts, there's already the recovery method through another member with the corresponding permissions. There are more details in this support article: https://support.1password.com/recovery/
I guess that's why the implementation was first done for individual accounts, which don't have these recovery paths.
Mirv Great to hear you are interested in recovery codes for Family accounts!
For now, we are starting with Individual accounts first, as they have no existing recovery method. For Family accounts, if you have any thoughts on why you'd prefer to use a recovery code over the existing Family Organizer recovery feature, I'd love to hear it 🙌
Thanks for the feedback. I understand your frustration and so I thought I’d share a bit more about our decision to launch recovery codes as well as where we’re headed. Today, customers who sign up to 1Password can fill out and save their Emergency Kit to get back into their account. Late last year, we released a new account type, allowing customers to unlock 1Password with a passkey (Beta). Without a password or Secret Key, these customers needed a new way to recover their accounts. This led us to introduce recovery codes for these customers.
Because recovery codes are intuitive and easy to use, we’ve decided to expand them to password/Secret Key account types. We’re starting with Individuals first, as they do not have an existing recovery method. From there, we’ll continue to expand based on customer needs.
If you have any additional feedback, I’m happy to hear it. Thanks again,
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8 removes 1Password 7 during install","id":"message:102289","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:102289","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:17209"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:102289"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:102289"},"body":"
I have just run the 1Password 8 installer on macOS and found myself without 1Password 7 afterwards.
\n\n
That leaves me without a number of vaults that are not part of the two subscriptions I pay for, but were local vaults and were supposed to stay local vaults in 1Password 7.
\n\n
Does anyone know how to recover from this?
","body@stringLength":"338","rawBody":"
I have just run the 1Password 8 installer on macOS and found myself without 1Password 7 afterwards.
\n\n
That leaves me without a number of vaults that are not part of the two subscriptions I pay for, but were local vaults and were supposed to stay local vaults in 1Password 7.
\n\n
Does anyone know how to recover from this?
\n","kudosSumWeight":0,"postTime":"2023-01-10T23:08:26.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:102289_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":243},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"I have just run the 1Password 8 installer on macOS and found myself without 1Password 7 afterwards. \n\n That leaves me without a number of vaults that are not part of the two subscriptions I pay f...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMDIyOTYsMTAyMjk2","node":{"__ref":"ForumReplyMessage:message:102296"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMDIyOTYsMTAyMjk1","node":{"__ref":"ForumReplyMessage:message:102295"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMDIyOTYsMTAyMjk0","node":{"__ref":"ForumReplyMessage:message:102294"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMDIyOTYsMTAyMjkz","node":{"__ref":"ForumReplyMessage:message:102293"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMDIyOTYsMTAyMjky","node":{"__ref":"ForumReplyMessage:message:102292"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMDIyOTYsMTAyMjkx","node":{"__ref":"ForumReplyMessage:message:102291"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMDIyOTYsMTAyMjkw","node":{"__ref":"ForumReplyMessage:message:102290"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:102289":{"__typename":"Conversation","id":"conversation:102289","solved":false,"topic":{"__ref":"ForumTopicMessage:message:102289"},"lastPostingActivityTime":"2023-01-12T08:13:11.000-08:00","lastPostTime":"2023-01-12T08:13:11.000-08:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:102289":{"__typename":"ModerationData","id":"moderation_data:102289","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:102289_1":{"__typename":"Revision","id":"revision:102289_1","lastEditTime":"2023-01-10T23:08:26.000-08:00"},"CachedAsset:theme:customTheme1-1750925668977":{"__typename":"CachedAsset","id":"theme:customTheme1-1750925668977","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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1Password 8 removes 1Password 7 during install","moderationData":{"__ref":"ModerationData:moderation_data:102296"},"body":"
We are looking to learn more about what folks would like to see in a self-hosted version of 1Password.com to look into possibly doing something like this in the future. If you haven't already please fill out the self-hosted survey: Self-hosted 1Password kick-starter
\n\n
-Dave
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\n
Leaving two different versions installed at the same time would be extremely confusing to most users.
\n
\n\n
I wholeheartedly agree. All I am proposing is telling people about it and not being sneaky.
\n\n
I even did my research before installing 1Password 8. I read on this forum that both versions could be run alongside each other. The installer did not make any mention of anything being removed. I believe it was reasonable to assume that nothing would be removed.
\n\n
Generally speaking, removing anything without telling the user is bad practice, no matter how good the intentions.
\n\n
\n
In general, I don't recommend a \"hybrid\" setup where you're using both a standalone vault and a 1Password account at the same time since that can create confusion where some vaults are only available on some devices and not others. By only using a 1Password account you guarantee that you see the same items on all of your devices without having to configure sync manually or worry about which devices hold which vaults.
\n
\n\n
I agree. If I could get rid of all local vaults, I would happily do so.
\n\n
It creates quite a headache having to sync my mobile devices via WiFi sync while also keeping two machines in line with each other through folder sync via a physical drive.
\n\n
I would love to see a self-hosted instance, because it would tick all the boxes in terms of data location and unified sync. Understandably though, the demand for something like this has been very low. Not to mention the different kind of complexity that would be introduced through the actual hosting (even containerized deployment would likely be as much a burden on support as WiFi sync is today).
\n\n
Until either \n1. you re-introduce local vaults, \n2. offer self-hosted instances, or \n3. the requirements change on my side, \nI am afraid we will need to proceed \"hybrid\". However, with sufficient documentation of the limits of such setup, I am hoping to be able to depend on it for long enough to have one of the three conditions above become true :-)
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The 1Password 8 installer sets 1Password 7 aside since we no longer recommend using 1Password 7 as it's no longer being updated. Leaving two different versions installed at the same time would be extremely confusing to most users. That being said, I'll pass along your feedback to the product team so that they can see if this can be improved in the future.
\n\n
In general, I don't recommend a \"hybrid\" setup where you're using both a standalone vault and a 1Password account at the same time since that can create confusion where some vaults are only available on some devices and not others. By only using a 1Password account you guarantee that you see the same items on all of your devices without having to configure sync manually or worry about which devices hold which vaults.
\n\n
\n
Again, thank you for your prompt help. It is the quick assistance that makes me still use your products despite such severe hiccups.
\n
\n\n
It's my pleasure. 🙂
\n\n
-Dave
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\n
It sounds like there's something wrong with the code signature of the old app.
\n
\n\n
Thank you for that timely help, Dave – I have decided to override the check instead of re-installing and am back in business :-)
\n\n
\n
You should have received a prompt when you installed 1Password 8 to migrate those older standalone vaults to your 1Password account. Do you not see the items from those vaults in one of your 1Password.com accounts?
\n
\n\n
To confirm, yes, that prompt has been displayed. I have denied it because I am unable to migrate my local vaults (well, to anything other than a self-hosted instance, which you do not offer currently), but I will spare both of us another round on this topic :-)
\n\n
From my perspective, the expected outcome of running the 1Password 8 installer would have been: \n* 1Password 7 remaining unchanged (local vaults + 1Password accounts) \n* 1Password 8 installed (1Password accounts only)
\n\n
\n
1Password 8's installer will, by design, place 1Password 7 into a ZIP folder located in your Mac's Applications folder.
\n
\n\n
Might be worth informing the user – I thought I was installing a separate software, but really it tried to upgrade in place without ever telling me. I got suspicious because Hazel asked me whether I wanted to move all files linked to 1Password 7 to the trash as well, which it is supposed to do when I remove an application from my system.
\n\n
\n
Do not use an \"app cleaner\" or \"uninstaller\" tool to remove the app or additional files.
\n
\n\n
Maybe worth considering that this important hint would be best placed in the 1Password 8 installer alongside the information that 1Password 7 will (from a regular user's perspective, at least) be removed from the system, because that is where the risk of data loss would materialise first. The installer's warning about items not being migrated does not quite cover that risk, because the user could deduce that while their items might not be migrated, they would still be available in their old place.
\n\n
Again, thank you for your prompt help. It is the quick assistance that makes me still use your products despite such severe hiccups.
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Thank you for the reply. It sounds like there's something wrong with the code signature of the old app. The steps below will reinstall 1Password 7 from our website (don't worry, your data is stored in a separate location and is safe):
\n\n\n
Quit all open web browsers.
\n
Open the main 1Password app. Hold down the Control (⌃) and Option (⌥) keys on your keyboard and choose 1Password > Quit 1Password Completely from the menu bar.
\n
Drag 1Password 7 from the Applications folder to the Trash. Do not use an \"app cleaner\" or \"uninstaller\" tool to remove the app or additional files. If prompted, enter the password you use to sign in to your Mac.
Quit any open web browsers and then install 1Password.
\n
Open and unlock 1Password before opening your web browser.
\n\n\n
Let me know if you run into any issues.
\n\n
-Dave
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Hi Dave
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Good to hear from you :-) thank you for taking the time!
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That being said, you can always extract the copy of 1Password 7 from the ZIP in the Applications folder if you wish.
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\n\n
Upon start of the extracted copy macOS informs me that the application is corrupt and suggests moving it to trash. I have tried double-clicking, secondary clicking and using the stock macOS Archive Utility, as well as using unzip in Terminal – always ending with a seemingly corrupt copy of 1Password 7.
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How do I get a working copy of 1Password 7 without losing my local data?
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1Password 8's installer will, by design, place 1Password 7 into a ZIP folder located in your Mac's Applications folder. This is done to prevent conflicts between the two versions. I don't recommend using both 1Password 7 and 1Password 8 at the same time and, with the launch of 1Password 8 for Mac, 1Password 7 for Mac is no longer supported and will only receive important security updates. I encourage you to only use 1Password 8 moving forward.
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That being said, you can always extract the copy of 1Password 7 from the ZIP in the Applications folder if you wish.
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That leaves me without a number of vaults that are not part of the two subscriptions I pay for, but were local vaults and were supposed to stay local vaults in 1Password 7.
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You should have received a prompt when you installed 1Password 8 to migrate those older standalone vaults to your 1Password account. Do you not see the items from those vaults in one of your 1Password.com accounts?
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I look forward to hearing from you. 🙂
\n\n
-Dave
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1Password TeamModerator
