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Forum Discussion
1password 8 running very slow on Mac Air Sequoia 15.5
For about the last month, my 1password 8 has been running very slow on my Mac. Runs fine on my other Apple devices. Any suggestions?
1P_Dave
Moderator
ModeratorHello tomatkins618, chrisbeans, and walter! 👋
I'm sorry that you're seeing performance issues with 1Password. We've received other recent reports from customers who are running into recent performance issues with the 1Password for Mac desktop app and it was found that they were all using the Intel-based version of 1Password on an Apple Silicon Mac.
While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac. Using the Intel-based version of 1Password on an Apple Silicon Mac isn't supported and it can result in performance degradation.
Our team can help verify that you're affected by this issue and then help you move over to the correct version. Please create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/1password-8-running-very-slow-on-mac-air-sequoia-15-5/157438
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
