Forum Discussion

Former Member's avatar
Former Member
5 years ago

1Password always asks for master password when "Require Master Password" is not set to "Never"

Hi, I'm new to 1Password, coming from KeePass, but wanted a more robust sync solution than managing my password database myself. So far I'm very impressed. 1Password seems to be both very function...
android
Former Member's avatar
Former Member
5 years ago

Hi @psai_clux_bauh. Your understanding is correct, and you should be able to unlock with biometry most of the time, while you'll only need your Master Password when the keys get removed from the Android Keystore. If you're not being prompted for your fingerprint after setting up biometric unlock, it sounds like it may be malfunctioning.

I'd like to ask you to create a diagnostics report from your Android device:

https://support.1password.com/diagnostics/?android

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

  • A link to this thread: https://1password.community/discussion/125597/1password-always-asks-for-master-password-when-require-master-password-is-not-set-to-never#latest
  • Your forum username: psai_clux_bauh

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!