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Forum Discussion
Solved
1Password app and Safari Extension slow
Have anybody noted that 1Password app and Safari extension are working incredibly slow since Mac OS update to 15.4.1?
Thanks for flagging these issues, everyone, and I'm sorry you're seeing performance problems.
For the Safari extension, we're currently waiting on an updated version of Safari from our friends at Apple that will fix some bugs that are affecting the 1Password extension.
For the 1Password Mac app, we're investigating what's causing this for some folks and not others. I'd encourage you to follow along in this thread, as it has information about how you can submit your logs and help us get to the bottom of this.
I'm sorry we don't have an immediate solution, but know that we're doing everything in our power to improve the Safari experience and solve the Mac slowness.
It is very difficult to describe. Clunky comes to mind, so does inconsistent, definitely very frustrating.
The slowness is hard to pin down. I mostly use Universal Autofill, it's a shortcut I've got used to and sometimes nothing happens for several seconds before it fills.
I'm running
- 1Password for Mac 8.10.78 (81078039) on BETA channel
- 1Password for Safari 8.10.76.34
- Safari 18.5 (20621.2.5.11.8)
- macOS Sequoia 15.5 (24F74)
I'm sat with 1Password open yet the browser extension has a padlock which says 'Open 1Password' when clicked. It does nothing when clicked..
This button often does nothing
What is this screen all about? This appeared after I'd already logged into this forum, why? It often appears so does a prompt to save passwords which are already in 1Password. My Dad has created so many duplicates!!
The vault often reverts back to the default rather than the one I’ve chosen.
In full transparency I'm exploring alternatives but the thought of moving my family, including my 80+ year-old Dad has me feeling trapped.
The inconsistency makes it very difficult to log anything but I'll help if I can.
Thank you for your help.
1P_Dave
Moderator
ModeratorThanks for the reply. You said:
What is this screen all about? This appeared after I'd already logged into this forum, why? It often appears so does a prompt to save passwords which are already in 1Password. My Dad has created so many duplicates!!
How are you filling your logins? Are you pressing Command-Backslash to fill your login? Or are you selecting the login from the suggestions menu in the browser:
Can you also double-check that the integration with the desktop app is turned on:
- Open your browser.
- Right-click on the 1Password icon in your browser's toolbar and click Settings.
- Make sure that "Integrate this extension with the 1Password desktop app" is on and that you see a green connected circle.
-Dave
Hi, I'm using Command-Backslash - I've just become so used to using it.
Yes, the integration is on and the circle is green.
Thank you for your help.
- 1P_Dave
Thanks for the reply. The next time that you run into the issue, I'd like to ask you to create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/1password-app-and-safari-extension-slow/156355/replies/156684
- Your forum username: iwaddo
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Hi, I've just sent a report, the number is HUK-66452-461
Thank you for your help.
