I have 1P on my iPad & iPhone which is working fine except that it asks me to input master password like every 2-3 days. I have Touch ID enabled on my Pad and face ID enabled on my Phone. Why so often? Can I stop it from asking so often?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iPad OS 17
Browser: Safari
Moderator@Sonoran049
Thank you for the reply. The next time that you're prompted for your account password, to help me better understand the situation, I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:
Make sure that nothing sensitive is visible in the screenshot. Do not post your account password.
-Dave
ModeratorHello @Sonoran049! 👋
I'm sorry that you're being prompted for your account password more often than expected. Can you check the following setting on both your iPhone and iPad:
Let me know if that helps. 🙂
-Dave
I have 1P on my iPad & iPhone which is working fine except that it asks me to input master password like every 2-3 days. I have Touch ID enabled on my Pad and face ID enabled on my Phone. Why so often? Can I stop it from asking so often?
\n\n1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: iPad OS 17
\nBrowser: Safari
I have 1P on my iPad & iPhone which is working fine except that it asks me to input master password like every 2-3 days. I have Touch ID enabled on my Pad and face ID enabled on my Phone. Why so often? Can I stop it from asking so often?
\n\n1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: iPad OS 17
\nBrowser: Safari
@Sonoran049
\n\nThank you for the reply. The next time that you're prompted for your account password, to help me better understand the situation, I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:
\n\n\n\nMake sure that nothing sensitive is visible in the screenshot. Do not post your account password.
\n\n-Dave
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"172","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-12-18T13:17:37.000-08:00","lastPublishTime":"2023-12-18T13:17:37.000-08:00","metrics":{"__typename":"MessageMetrics","views":24},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:87788/message:87790","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:87789":{"__typename":"ModerationData","id":"moderation_data:87789","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:87789":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:87789","revisionNum":1,"uid":87789,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:87788"},"conversation":{"__ref":"Conversation:conversation:87788"},"subject":"Re: 1Password asking for login too often iPad & iPhone","moderationData":{"__ref":"ModerationData:moderation_data:87789"},"body":"Hello @Sonoran049! 👋
\n\nI'm sorry that you're being prompted for your account password more often than expected. Can you check the following setting on both your iPhone and iPad:
\n\nLet me know if that helps. 🙂
\n\n-Dave
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