Forum Discussion

New Contributor

3 months ago

1Password Auto locking failing up on change of biometrics

I bought new S25 Ultra and activated 1Password. Later when I changed my fingerprint biometrics, the 1Password accepted the new fingerprint without seeking the app password. I have been using 1Password on IPhone and any change in security settings would by default lock the app asking to re enter the password. This is a serious security fail with Android.

App Version : 8.10.64.007

Samsung One Ui -7.0

Android 15

android

1 Reply

Former Member
3 years ago
Thanks for doing that Abhijit - We've located your support email, and we can continue the conversation there. 🙂
Abhijit
Dedicated Contributor
3 years ago
@"paul.m_1p" Performed all the suggested actions.

For your reference, this is your support ID:

[#VKI-82428-818]

Thanks,
Abhijit
Former Member
3 years ago
Hey Abhijit thanks for checking in on this 🙂

There is one workaround I can offer to stop the suggestion:

Right click on the webpage > 1Password - Password Manager > Hide on this page.

This will take effect for the exact URL you're on, but will need to be re-done if the URL changes, or your browser is restarted. I realize this isn't ideal, and I'm sorry for the trouble here.

To take a closer look at things and investigate further, could you email in to us at mailto:support+forum@1password.com, and include the following?

A page structure file of the login page you're on (you can redact any info from the file that is not shareable):

Right click the 1Password icon in the browser's toolbar.

Hover with your mouse over Help and select 'Collect Page Structure'.

This should download a file ending with '.json' - please attach that file to your next reply.

Which autofill behaviour you have set on the item, as per the instructions in this article -> https://support.1password.com/autofill-behavior/

Your forum username Anhijit

This post's URL https://1password.community/discussion/comment/683008

When you send the email, you should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Abhijit
Dedicated Contributor
3 years ago
@"paul.m_1p" Do you have any help, suggestions for me to try to prevent the issue?
Abhijit
Dedicated Contributor
3 years ago
No I can not share. It is single sign on login.

Thanks,
Abhijit
Former Member
3 years ago
Hey Abhijit - Thanks for following up 🙂

Is it possible to share the website URL you're trying to prevent the suggestion from showing, so we can do some testing on our end?

Thanks!
Abhijit
Dedicated Contributor
3 years ago
BTW, my issue is still not resolved. Despite the setting you suggested, it is still offering me the login for the site. Please help.

Thanks,
Abhijit
Abhijit
Dedicated Contributor
3 years ago
Thanks for your help!

And how to prevent specific login/pw being offered on the compete domain?

Thanks,
Abhijit
1P_David
1Password Team
3 years ago
Hi Abhijit, thanks for reaching out to us!

If you're looking to prevent a specific Login item from being offered on a site, you can add the site to the Login item's details under "website" and use the Autofill Behavior feature to set the item to never fill on that site. You can set this up using the following guide:

https://support.1password.com/autofill-behavior/

Let us know how things go!
1P_Dave
Moderator
3 months ago
Hello arjuns23! 👋

I'm sorry that you're seeing unexpected behaviour from 1Password for Android after enrolling a new fingerprint. So that the team can look into this further, I'd like to ask you to create a diagnostics report from your Android device:

Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/1password-auto-locking-failing-up-on-change-of-biometrics/153309

Your forum username: Arguns23

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

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1Password Auto locking failing up on change of biometrics","moderationData":{"__ref":"ModerationData:moderation_data:153524"},"body":"

Hello arjuns23! 👋

I'm sorry that you're seeing unexpected behaviour from 1Password for Android after enrolling a new fingerprint. So that the team can look into this further, I'd like to ask you to create a diagnostics report from your Android device:

Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/1password-auto-locking-failing-up-on-change-of-biometrics/153309
Your forum username: Arguns23

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

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