Forum Discussion

loggor's avatar
loggor
Dedicated Contributor
3 years ago

1Password autofill automatically disabling

I'm trying to figure out what is triggering it. I ran into this issue yesterday and again today. I usually use the autofill on Samsung Keyboard (same as you do with Gboard), but yesterday the auto...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
3 years ago

Hi loggor, thanks for letting us know this has been an issue for you.

When Autofill is turned off in the background, battery optimization is often the cause. I'd like to ask you to set battery optimization for 1Password to Unrestricted:
1. Open device settings.
2. Tap Apps.
3. Search for and select 1Password.
4. Tap Battery.
5. Tap Unrestricted.

After changing that setting, let us know if Autofill continues to turn off. Thanks again!