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JFK's avatar
JFK
New Contributor
2 years ago

1Password Browser extension Touch ID not working

Hello, It seems that the 1Password extension for Safari stopped allowing the use of Touch ID to log in to 1password. It is frustrating because everyone I need to open the browser extension in Safari I have to re-enter my master password. I have read through all support information and information on this forum and tried everything suggested including checking all settings (clicking them on and off) and restarting everything multiple times. This had been working until recently. Please let me know if you can help. Much appreciate you assistance.

1Password Version: Mac 8.10.40
Extension Version: 2.27.1
OS Version: MacOS Sonoma 14.6.1
Browser: Safari

browser extension
macos

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  • kevin_li's avatar
    kevin_li
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi JFK,

    We have identified the connection issue happening between the 1Password for Safari web extension and the 1Password for Mac desktop app. Currently, 1Password for Safari has to be unlocked separately from the desktop app due to the issue.

    Since Touch ID unlock is a function from the 1Password desktop app, you cannot use it to unlock 1Password in Safari currently due to the connection issue. I'm sorry about the inconvenience and confusion it caused.

    Our developers are looking into the issue so hopefully, a fix will be patched soon. Meanwhile, the connection should be working in other supported browsers, such as Chrome, Edge or Firefox, so you can use Touch ID to unlock the 1Password extension there.

    -Kevin