1Password Browser extension Touch ID not working

I'm glad that everything is working again. You can find more information in my post here. 🙂

-Dave

Oh yes, thank you. All working now.

Yes, it is updated via the App Store https://apps.apple.com/gb/app/1password-for-safari/id1569813296?mt=12

Is there an extension update? There's no update button in safari? It's on version 2.24.2

jayhouse have you installed both the desktop app and browser extension updates?

I too have this issue and, according to the status referred to above, this is supposed to have been fixed. I've downloaded the new update 8.10.44 but the issue still remains.

JFK

Thanks for the clarification.

While I don't have an exact timeline for when the fix for the Safari connection issue will be available. You can monitor the status of this issue here:

• 1Password Status - Shared Lock State not working in Safari

I appreciate your understanding.

Thank you, Kevin, Sorry if I was unclear. Chrome is working, great. I am not having any problems with using the 1password the Chrome browser extension. What I was trying to say was that when unlocking the Safari browser extension it only lasted for a short time before requiring me to unlock with 1password master password again. My point is that the issue with the Safari browser is two fold it includes the issue of unlocking the extension with Touch ID and unlocking with manually entering the master password. Please let me know when this issue is resolved as I prefer using the Safari browser for other reasons not related to this issue. Thanks, again.

JFK

I'm sorry to hear the trouble you had with 1Password in Chrome. The connection issue happened to Safari should not occur in Chrome. Therefore, I'd like to ask you to send in some diagnostics to our support so we can take a closer look at things:

• How to send a 1Password diagnostics report

• Save a console log for 1Password in your Chrome browser

Then, email us with the diagnostics at:

support+forum@1Password.com

With your email, let's include:

• A link to this thread: https://1password.community/discussion/comment/717014/#Comment_717014
• Your forum username: JFK

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

Thank you, Kevin, I made Chrome my default application yesterday after writing this note. Unfortunately, to add to the frustration even unlocking the browser extension it only lasted for a short time before requiring me to unlock with password again. Chrome works perfectly. Please let us know when this issue is resolved. Thanks, again.