Forum Discussion

Former Member's avatar
Former Member
5 years ago

1password Chrome Extension stuck "LOADING"

I sign in using the 1PassApp but when I click on the Chrome Extension it says gets stuck "loading" I have checked and I am running the CNG Key Isolation service. What else would cause this?

1Password Version: 7.7.810
Extension Version: 2.04
OS Version: Win10
Sync Type: Not Provided

windows

13 Replies

  • Former Member's avatar
    Former Member
    5 years ago

    @BobCooper:

    Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: XUN-92556-212

  • Former Member's avatar
    Former Member
    5 years ago

    @BobCooper:

    Great! Can you please post that ticket number here, so we can connect your email with this forum discussion? Thank you!

  • Former Member's avatar
    Former Member
    5 years ago

    Yes for the ticket. Thank you

  • Former Member's avatar
    Former Member
    5 years ago

    No I have not, how do I do that ?

  • Former Member's avatar
    Former Member
    5 years ago

    Thank you @BobCooper! Have you received a ticket number already?

  • Former Member's avatar
    Former Member
    5 years ago

    Been Having the same problem with loading the extension in Chrome and MS Edge, running latest Windows 10 , is there a fix,?

  • Former Member's avatar
    Former Member
    5 years ago

    @BobCooper:

    You can find the instructions in https://1password.community/discussion/comment/604500/#Comment_604500 :+1:

  • Former Member's avatar
    Former Member
    5 years ago

    No I have not, how do I do that ?