Getting started with 1Password for your growing team, or refining your setup? Our Secured Success quickstart guide is for you.
Forum Discussion
Solved
1password couldn't complete its update - alternate temp directory
I have an issue where 1password now constantly fails to update, showing me:
Error: 5-PermissionDenied
This started after I moved my temp folders (system and user) to a ramdrive. I tested this issue by putting the temp folders back, at which point things started working, but broke again as soon as I put temp back to the ramdrive.
System and app info:
Edition Windows 11 Home
Version 24H2
Installed on 2024-11-30
OS build 26100.4946
Experience Windows Feature Experience Pack 1000.26100.197.0
1Password version: 8.11.6 (attempting to update to 8.11.8
Thank you, the directory was not read-only but I found that changing my channel to beta worked. Thanks for the troubleshooting steps!
4 Replies
- 1P_Dave
Moderator
Hello RevMayer! 👋
I'm sorry that you're running into issues when updating 1Password. The logs that you posted include the following:
ERROR 2025-08-28T15:46:23.743+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:207] 1Password cannot be installed because the app directory is either in use or in read-only mode
Can you verify that the app data folder isn't set as read-only using this guide.
If that still doesn't work then I'd like to ask you to create and share a complete 1Password diagnostics report from your Windows PC:
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/1password-couldnt-complete-its-update---alternate-temp-directory/161473
- Your forum username: RevMayer
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Here is the setup log:
INFO 2025-08-28T15:43:16.217+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:566] Setup logs path set to : C:\Users\<redacted-username>\AppData\Local\1Password\logs\setup
INFO 2025-08-28T15:43:16.224+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:78] executing C:\Users\<redacted-username>\AppData\Local\1Password\1PasswordSetup-8.11.8.exe, build 81108040, device arch x86_64
INFO 2025-08-28T15:43:16.681+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:462] Updating from 81106027 to 81108040
INFO 2025-08-28T15:43:16.681+00:00 main(ThreadId(1)) [1P:op-localization\src\lib.rs:239] system locale detected as 'en-US'
INFO 2025-08-28T15:43:16.681+00:00 main(ThreadId(1)) [1P:op-localization\src\lib.rs:265] selected translations for EN_US based on detected locale en-US
INFO 2025-08-28T15:43:17.628+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:331] Copying files to C:\Users\<redacted-username>\AppData\Local\1Password\update
INFO 2025-08-28T15:43:17.629+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:78] copying files to: C:\Users\<redacted-username>\AppData\Local\1Password\update\8
INFO 2025-08-28T15:43:19.789+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:335] Renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
INFO 2025-08-28T15:43:19.789+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:133] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
INFO 2025-08-28T15:43:20.709+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
ERROR 2025-08-28T15:43:21.533+00:00 ThreadId(17) [1P:foundation\op-install\src\windows\mod.rs:458] Error Win32(0x00000057): The parameter is incorrect.
ERROR 2025-08-28T15:43:21.533+00:00 ThreadId(17) [1P:foundation\op-install\src\windows\mod.rs:458] Error Win32(0x00000057): The parameter is incorrect.
INFO 2025-08-28T15:43:21.761+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
INFO 2025-08-28T15:43:22.850+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
INFO 2025-08-28T15:43:23.876+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
INFO 2025-08-28T15:43:24.921+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
INFO 2025-08-28T15:43:25.865+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
INFO 2025-08-28T15:43:26.872+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
INFO 2025-08-28T15:43:27.838+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
ERROR 2025-08-28T15:43:28.607+00:00 ThreadId(15) [1P:foundation\op-install\src\windows\mod.rs:458] Error Win32(0x00000057): The parameter is incorrect.
ERROR 2025-08-28T15:43:28.608+00:00 ThreadId(15) [1P:foundation\op-install\src\windows\mod.rs:458] Error Win32(0x00000057): The parameter is incorrect.
ERROR 2025-08-28T15:43:28.608+00:00 ThreadId(15) [1P:foundation\op-install\src\windows\mod.rs:458] Error Win32(0x00000057): The parameter is incorrect.
INFO 2025-08-28T15:43:28.831+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
INFO 2025-08-28T15:43:29.787+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
ERROR 2025-08-28T15:43:30.555+00:00 ThreadId(14) [1P:foundation\op-install\src\windows\mod.rs:458] Error Win32(0x00000057): The parameter is incorrect.
INFO 2025-08-28T15:43:31.065+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
INFO 2025-08-28T15:43:32.196+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
ERROR 2025-08-28T15:43:32.198+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:145] Failed to rename existing app folder: Os { code: 5, kind: PermissionDenied, message: "Access is denied." }
ERROR 2025-08-28T15:46:23.743+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:207] 1Password cannot be installed because the app directory is either in use or in read-only mode
ERROR 2025-08-28T15:46:23.799+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:172] failed to move app files. Error: InstallationCancelled
INFO 2025-08-28T15:46:24.999+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:403] starting C:\Users\<redacted-username>\AppData\Local\1Password\app\8\1Password.exe
ERROR 2025-08-28T15:46:25.032+00:00 main(ThreadId(1)) [1P:foundation\op-windows\src\windows\controls\window_class.rs:249] Error Win32(0x00000584): Class still has open windows.
