Forum Discussion

Starmatrix's avatar
Starmatrix
New Contributor
3 months ago
Solved

1Password desktop app refuses to run/open

My 1Password desktop app v8.11.8 x64 refuses to open on my Windows 11 x64 computer. The app last auto-updated September 11th and it's been an issue since then. I've been able to use the browser agent...
windows
  • Starmatrix's avatar
    Starmatrix
    3 months ago

    And now my computer updated Windows this morning and now 1Password is running normally again.. I don't know what changed.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

I'm glad that everything is working now. If the issue comes back then let us know. 

-Dave

Sankam's avatar
Sankam
New Contributor
1 month ago

Hi Dave,

I have been having this same problem, same symptoms on my Windows10 system (I am in the process of building a Windows 11 rig but still need the Windows 10 one). I don't know if this will help your evaluation of the problem (or if you'll even see this on a 'solved' thread) but one of the solutions I tried was to download the latest version of 1Password, and...

When I launched the installer, a popup told me 1Password was already installed, and gave me the option to Cancel or to Launch 1Password; Launching from that menu actually worked. When 1Pass came up there was message that the update would be applied next time the app was launched, but choosing 'Relaunch Now' went back to the old problem of nothing happening.

So I guess I'm using the downloaded updater as my launcher now? It seems like whatever the difference is between launching from the Updater popup or Launching from the installed version is the root of the problem.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 month ago

    Sankam​ 

    I'm sorry that you're seeing a similar issue. I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

    Send a diagnostics report (Windows)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-desktop-app-refuses-to-runopen/163439/replies/165340
    • Your forum username: Sankam


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave