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Former Member's avatar
Former Member
3 years ago

1password desktop snap will not launch on Ubuntu 20.04.6 LTS

The 1password desktop app will not launch on Ubuntu 20.04.6 LTS. I click the blue 1Password icon. It looks like it launches, but the desktop app never shows up. It used to work in the past. Not sure what happened. I have the snap version of 1password installed.

Results from snap list command.
Name

1password

Version
8.9.12-4.BETA

Rev
131

Tracking
latest/edge

Publisher
1password✓

Notes
-

1Password Version: 8.9.12-4.BETA
Extension Version: 2.9.0
OS Version: Ubuntu 20.04.6 LTS
Browser:_ Firefox

linux

1 Reply

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  • 1P_Gem's avatar
    1P_Gem
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @enriquejp! I'm sorry to hear that the Snap installation of 1Password isn't launching on Ubuntu. Are you able to successfully launch it from elsewhere, for example from the terminal, or does the same thing happen?

    If the same thing happens, could you zip up the full logs folder at ~/.config/1Password/logs, and attach this in an email in to support+forum@1password.com so we can look into things further?

    With your email please include:

    Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!