Forum Discussion

pdome's avatar
pdome
New Contributor
2 years ago

1password desktop windows app does not launch / open

I am re-opening a discussion that has been closed, since I am experiencing the same problem: since a few weeks, the desktop app in my Windows 11 environment (PC) launches sporadically, i.e. most of t...
windows
Staplehorse's avatar
Staplehorse
Occasional Contributor
10 months ago

I often see the same problem, reliably after I let 1Password restart after it updates itself. I usually launch it from the Start menu to use it but no app window appears. If I open Task Manager (Processes tab, Background processes section) and kill the 1Password process with the black and white icon (there's usually one like this, the others are color), then relaunching it succeeds.

This started happening in the last month or two.

Details
* Windows 10 Version 10.0.19045.5247
* 1Password 8.10.56
* have 1Password extensions installed in Brave, Firefox, Chrome.

Staplehorse's avatar
Staplehorse
Occasional Contributor
5 months ago

This is no longer a problem in the last week or two. Now using version 8.10.75.

Update for workaround above: Instead of using Task Manager I can instead right-click on the 1Password icon in the system tray, choose Quit. After that I can launch the program normally.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago

    Staplehorse​ 

    Thank you for the update! Just to clarify, are you still seeing an issue that you need to use the workaround for? Or do you not need the workaround anymore and everything is now working? 

    -Dave

    • Staplehorse's avatar
      Staplehorse
      Occasional Contributor
      5 months ago

      Everything is working now.

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        5 months ago

        Thank you for letting me know, I'm happy that everything is working again. 

        -Dave