Forum Discussion

Former Member's avatar
Former Member
2 years ago

1Password did not transfer from i12 to i14. Can not log on without Secret Key and can not reset key

I have had 1Password for years. I purchased the app for 4.95. I am trying to sign into the app on my new phone. I do not have the secret key. I can not access the account without the secret key. ...
ios
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
2 years ago

Hi there @cwpernat

You'll have a Secret Key only if you have a 1Password membership, paid monthly or annually. If so, you'll be able to find it on any of your other devices where you're signed in to 1Password: Find your Secret Key or Setup Code

If you don't have a 1Password membership, or if you can't find your Secret Key, send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

— Grey