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Forum Discussion
1Password disconnect message issue
On the 1Password app, when the app is disconnected from 1Password's servers, a message displays on the bottom of the screen. Tapping the message caused the app to reconnect but the disconnected mes...
ChrisC1P
Moderator
ModeratorHi trimiMidake thanks for reaching out!
I'm sorry that you're seeing a message that the 1Password app is disconnected.
I'd like to ask you to create and share a 1Password diagnostics report from your Android device as well as take a screenshot of the message you're seeing:
Take a screenshot on your Android device
How to send a 1Password diagnostics report
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/1password-disconnect-message-issue/166903
- Your forum username: trimiMidake
You should receive an automated reply from our BitBot assistant with a Support ID number that looks something like [#ABC-12345-678]. Please post that number here. Thanks very much!
- Chris
