Forum Discussion

trimiMidake's avatar
trimiMidake
Occasional Contributor
1 day ago

1Password disconnect message issue

On the 1Password app, when the app is disconnected from 1Password's servers, a message displays on the bottom of the screen. 

Tapping the message caused the app to reconnect but the disconnected message stays. 

Is it possible to make this message confirm that connection with the 1Password servers has been re-established?

1password.com
android

1 Reply

  • ChrisC1P's avatar
    ChrisC1P
    Icon for Moderator rankModerator
    2 hours ago

    Hi trimiMidake​ thanks for reaching out!

    I'm sorry that you're seeing a message that the 1Password app is disconnected.

    I'd like to ask you to create and share a 1Password diagnostics report from your Android device as well as take a screenshot of the message you're seeing:

    Take a screenshot on your Android device

    How to send a 1Password diagnostics report

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-disconnect-message-issue/166903
    • Your forum username: trimiMidake


    You should receive an automated reply from our BitBot assistant with a Support ID number that looks something like [#ABC-12345-678].  Please post that number here.  Thanks very much!

    - Chris