Getting started with 1Password for your growing team, or refining your setup? Our Secured Success quickstart guide is for you.
Forum Discussion
1Password doesn't connect to Chrome extension on MacOS
Since mid last week, whenever I try to use the 1Password browser extension, it takes a long time to load. When it's finally done loading, the biometric unlock doesn't work, and I have to input my pas...
1P_Dave
Moderator
ModeratorHello MartinE87! 👋
I'm sorry that the connection between the 1Password desktop app and 1Password in the browser is broken on your Mac. I know that you've tried a few things already but can you try these steps:
- Close all open web browsers.
- Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
- Double-click on 1Password from your Mac's Applications folder.
- Open your web browser.
If that still doesn't work then, to investigate this further, I'd like to ask you to send me the following:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Attach both files to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/145914/1password-doesnt-connect-to-chrome-extension-on-macos#latest
- Your forum username: MartinE87
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
