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Forum Discussion
incantata
4 hours agoNew Member
3 hours to find the solution to install on new phone!
Yes, I have 1 password on my computer and an old Android phone. I knew all of the info asked for: email, security key, password ... but no matter how I tried to set it up on the new phone, whether by scanning a QR code or entering the details manually, I kept getting the message "no passkeys found". I had no idea what it was looking for. Finally I went to Gemini to ask how to proceed. There I was told to go to my web account and remove all passkeys and 2-factor login info. After I did that I was finally able to install and use 1password on my new phone. However, there was no help or instructions on the help menu and I did not remember setting up Windows Hello passkey. So buyer beware! I'm now thinking of moving to a new password manager.
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