Need to change account from from Apple to personal but no response from support

I submitted a ticket in regards to this matter over a week ago and have still not received a reply back yet. The ticket number is 628401. 

There has been no response from 1password since filing this request and multiple attempts to contact them have gone unanswered. 

I am getting frustrated with this company and am thinking of moving over to a new provider that actually cares enough to response. 

Any advice for getting them to actually answer a support ticket?