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MartinE87's avatar
MartinE87
New Contributor
2 years ago

1Password doesn't connect to Chrome extension on MacOS

Since mid last week, whenever I try to use the 1Password browser extension, it takes a long time to load. When it's finally done loading, the biometric unlock doesn't work, and I have to input my pas...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

LeeRad

Thank you for answering those questions. Try the following steps:

  1. Right-click on the 1Password icon in your browser's toolbar and click Settings.
  2. Turn "Integrate this extension with the 1Password desktop app" off and then back on.
  3. Close all open web browsers.
  4. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  5. Double-click on 1Password from your Mac's Applications folder.
  6. Open your web browser.

If that still doesn't work then check the "Integrate this extension with the 1Password desktop app" setting again. Do you see a green dot there or a different coloured dot? This will tell me more about the issue so that I can find a solution.

-Dave