Forum Discussion

MartinE87's avatar
MartinE87
New Contributor
2 years ago

1Password doesn't connect to Chrome extension on MacOS

Since mid last week, whenever I try to use the 1Password browser extension, it takes a long time to load. When it's finally done loading, the biometric unlock doesn't work, and I have to input my pas...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

LeeRad

Thank you for taking the time to test that out, I'm sorry it didn't work. So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/comment/713062/#Comment_713062
  • Your forum username: LeeRad
  • A diagnostics report and console log:
  • First, please recreate the issue you're experiencing.
  • Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/
  • Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> https://support.1password.com/diagnostics/
  • Attach both files to your email.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

I look forward to assisting you further.

-Evon