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sergeyklochko's avatar
sergeyklochko
New Contributor
4 years ago

1Password don't sync until completely quit

Problem exist since I update 1Password to version 7. I ask support, but they said it's not 1PAssword problem, just my Comps.

What I have.
I have 1Password on Mac, MacBook, iPad and iPhone.
When I add or change password on iPhone it's changed on iPad, but not on Mac or MacBook until I quit 1Password completely there. Same story when I change or add password on iPad - iPhone know new password, Mac and MacBook steel use old password base.

If I change password on Mac - MacBook, iPhone and iPad can't see it until I completely quit 1Password. When I change or create on MacBook - Mac, iPad and iPhone can't see new passwords until I completely quit 1Password on device where I change password.

How can I fix it? I need to restart 1Password every time when I add or change password on any device. But sometime I forgot to do it and it is a pain if I changed it on Mac at home and discover my fault on MacBook far away from home.

1Password Version: 7.8.8
Extension Version: Not Provided
OS Version: Any MacOS

macos

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  • Anonymous's avatar
    Anonymous
    4 years ago

    sergeyklochko:

    Thank you for the confirmation. It is difficult to say what might be happening without the logs, but it sounds like you were in touch with support already, so you might have sent them already.

    I ask support, but they said it's not 1PAssword problem, just my Comps.

    Can you share the ticket number of your email conversation, so we can check what was written there? Thank you!