Forum Discussion

andriso's avatar
andriso
New Contributor
2 years ago

1password extension crashes Safari on iPad

Hi there, Please see subject. Once I enabled the extension, Safari started crashing with in 1-2 seconds of launch. Except in Private mode, where it is disabled. 1Password Version: 8.10.24 ...
ios
Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
2 years ago

Hi andriso 👋

I'm sorry that you're experiencing an issue with 1Password crashing in Safari on iOS. The team and I are here to investigate this situation and get it resolved. You mentioned that you sent some diagnostics to support@1password.com. After doing so, you should have received a reply from our assistant, BitBot, containing a support ID in the subject line that looks like [#ABC-12345-678]. To help me locate those diagnostics, could you reply back with the support ID you received?

In the meantime, to help me to further understand what you're experiencing, could you confirm whether or not you're seeing any error message when 1Password crashes in Safari on your iPad? If so, what does the error message say?

Looking forward to your reply!

-Trevor