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curiouspartil's avatar
curiouspartil
New Contributor
4 months ago
Solved

1Password Firefox Extension & DocuSign Application Error

We've noticed over the last few weeks that all of our users were having Application Errors when trying to log into DocuSign. We finally confirmed today after troubleshooting and talking with DocuSign...
browser extension
windows
  • A-O_S's avatar
    A-O_S
    3 months ago

    Hi,

    I am happy to report that I current am not encountering the issue anymore (Firefox 138.0.3 and 1Password 8.10.76.34).


    Not sure of what changed.

    Thank you for the support.

GaryH's avatar
GaryH
Occasional Contributor
4 months ago

I have been getting the same Application Error using FireFox when accessing DocuSign. Do you have an estimate of when it will be fixed? How will we know when it is fixed?

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Firefox Extension & DocuSign Application Error","id":"message:154681","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:154681","revisionNum":1,"repliesCount":18,"author":{"__ref":"User:user:19924"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:154681"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:154681"},"body@stripHtml({\"truncateLength\":200})":" We've noticed over the last few weeks that all of our users were having Application Errors when trying to log into DocuSign. We finally confirmed today after troubleshooting and talking with DocuSign...","body@stringLength":"581","rawBody":"

We've noticed over the last few weeks that all of our users were having Application Errors when trying to log into DocuSign. We finally confirmed today after troubleshooting and talking with DocuSign support that the cause of the issue is explicitly the 1Password Firefox Extension. Using the 1Password extension with other browsers doesn't cause the issue and disabling the Firefox Extension resolves the issues. Our users are currently using the extension to sign in, which triggers the Application Error, and then manually disabling the extension which resolve the issue.

","kudosSumWeight":3,"postTime":"2025-04-15T11:13:59.519-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:154681_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":325},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

We've noticed over the last few weeks that all of our users were having Application Errors when trying to log into DocuSign. We finally confirmed today after troubleshooting and talking with DocuSign support that the cause of the issue is explicitly the 1Password Firefox Extension. Using the 1Password extension with other browsers doesn't cause the issue and disabling the Firefox Extension resolves the issues. Our users are currently using the extension to sign in, which triggers the Application Error, and then manually disabling the extension which resolve the issue.

"},"Conversation:conversation:154681":{"__typename":"Conversation","id":"conversation:154681","solved":true,"topic":{"__ref":"ForumTopicMessage:message:154681"},"lastPostingActivityTime":"2025-05-20T07:56:16.855-07:00","lastPostTime":"2025-05-20T07:56:16.855-07:00","unreadReplyCount":18,"isSubscribed":false},"ModerationData:moderation_data:154681":{"__typename":"ModerationData","id":"moderation_data:154681","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:154681_1":{"__typename":"Revision","id":"revision:154681_1","lastEditTime":"2025-04-15T11:13:59.519-07:00"},"ForumReplyMessage:message:154900":{"__typename":"ForumReplyMessage","id":"message:154900","conversation":{"__ref":"Conversation:conversation:154681"},"author":{"__ref":"User:user:20023"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:154681/message:154900","revisionNum":1,"uid":154900,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1Password Firefox Extension & DocuSign Application Error","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:154900"},"parent":{"__ref":"ForumTopicMessage:message:154681"},"body":"

I have been getting the same Application Error using FireFox when accessing DocuSign. Do you have an estimate of when it will be fixed? How will we know when it is fixed?

","body@stringLength":"177","rawBody":"

I have been getting the same Application Error using FireFox when accessing DocuSign. Do you have an estimate of when it will be fixed? How will we know when it is fixed?

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Hi,

I am happy to report that I current am not encountering the issue anymore (Firefox 138.0.3 and 1Password 8.10.76.34).


Not sure of what changed.

Thank you for the support.

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