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1Password Firefox Extension & DocuSign Application Error
We've noticed over the last few weeks that all of our users were having Application Errors when trying to log into DocuSign. We finally confirmed today after troubleshooting and talking with DocuSign...
Hi,
I am happy to report that I current am not encountering the issue anymore (Firefox 138.0.3 and 1Password 8.10.76.34).
Not sure of what changed.
Thank you for the support.
1P_Dave
Moderator
Moderatorcuriouspartil, A-O_S, mmking31, dvelder, GaryH, and allison1pw
Our developers have made some improvements to 1Password in the browser to help with the error message being reported when using DocuSign. Today, a server-side change was made to put those improvements into effect. Could you do the following:
- Make sure that you're using 1Password in the browser version 8.10.72.27 (the latest version): How to update 1Password
- Completely close and then re-open Firefox.
- Try to reproduce the issue on DocuSign again.
Please try again now after reading this even if you've recently run into the issue using the same version of 1Password. If you do still see the same error message then please let me know and I can report this back to our development team.
-Dave
#36545
