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1Password Firefox Extension & DocuSign Application Error
We've noticed over the last few weeks that all of our users were having Application Errors when trying to log into DocuSign. We finally confirmed today after troubleshooting and talking with DocuSign...
Hi,
I am happy to report that I current am not encountering the issue anymore (Firefox 138.0.3 and 1Password 8.10.76.34).
Not sure of what changed.
Thank you for the support.
1P_Dave
Moderator
ModeratorHello folks,
I'm sorry that you're running into an "Application Error" when accessing Docusign in Firefox. This is a known issue that our team was able to reproduce the on our end and a internal issue has been opened with our development team to get this fixed. The team is actively working on a fix and I'll continue to keep this thread updated.
I'm sorry for the disruption. For the time being, using a different browser to access Docusign would be the best option. Alternatively, you can temporarily turn 1Password in the browser off while accessing Docusign: Disable or remove Add-ons
-Dave
Are you serious ? Your accepted solution is: Sorry, just either disable the add-on or use another browser ?
Well, perhaps we will see how the competition is doing.
- 1P_Dave
In the current accepted solution to this thread I shared that our developers are working on a fix and provided some workarounds in the meantime until the fix is available. We're currently testing a fix internally and hope to release it as soon as possible. I'll make sure to keep this thread updated and I'm sorry for the continued disruption to your workflow.
Marking a post as a solution to a thread doesn't mean that the issue/request itself is fixed or closed. It's a way to highlight the most up-to-date answer for anyone who stumbles onto the thread in the future.
-Dave
