Forum Discussion

mmcnair's avatar
mmcnair
New Contributor
6 days ago

1Password Firefox extension and desktop app say they are offline

In the last several weeks 1Password has has major issues on one of my computers. The Firefox Extension won't allow me to log in, it opens the desktop app. Firefox Extension version: 8.10.82.29 Desk...
browser extension
windows
mmcnair's avatar
mmcnair
New Contributor
6 days ago

I know that nothing is being blocked on the network, I have checked the firewall and switches and see traffic going to 1Password from other devices just fine. I don't see it coming from this one I'm having the issue on.

I attempted to check the 1Password.com site, but it times out and doesn't connect. Though I did confirm I do still have internet access. I was previously able to open 1Password just fine. Nothing has changed on the computer other installing SSMS and Visual Studio Code, neither of those would affect this though.

Thanks for removing those screen shots, I hadn't realized I posted with my email. I'll correct that.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 days ago

mmcnair​ 

Thanks for the reply. Since you can't access 1Password.com, it sounds like something is blocking the connection to or from 1Password. So that I can investigate this further, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/1password-firefox-extension-and-desktop-app-say-they-are-offline/161526
  • Your forum username: mmcnair


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

  • mmcnair's avatar
    mmcnair
    New Contributor
    2 days ago

    Unfortunately, there is no option for me to generate the report:

    I can see the button for that on my other computers, but the one that is having the issues.

      • mmcnair's avatar
        mmcnair
        New Contributor
        2 days ago

        Again, that option is not available to me:

        I'm not sure what the issue is, but it's not allowing me to generate the reports or log in.