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Forum Discussion
1Password Firefox extension and desktop app say they are offline
In the last several weeks 1Password has has major issues on one of my computers. The Firefox Extension won't allow me to log in, it opens the desktop app. Firefox Extension version: 8.10.82.29 Desk...
1P_Dave
Moderator
ModeratorThanks for the reply. Since you can't access 1Password.com, it sounds like something is blocking the connection to or from 1Password. So that I can investigate this further, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/1password-firefox-extension-and-desktop-app-say-they-are-offline/161526
- Your forum username: mmcnair
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
Unfortunately, there is no option for me to generate the report:
I can see the button for that on my other computers, but the one that is having the issues.
- 1P_Dave
It looks like you're in the settings pane for the 1Password browser extension. Can you instead generate a diagnostics report using the 1Password for Windows desktop app: 1Password for Windows diagnostics reports
-Dave
Again, that option is not available to me:
I'm not sure what the issue is, but it's not allowing me to generate the reports or log in.
