1Password for Android 7.7.7 not syncing

Hi @sparrowrad10. It looks like Amber has replied to you, and is waiting on a bit more information.

To reiterate, from what you've described here, it sounds like you need to enter your MFA code in the 1Password for Android app in order to restore syncing. Exit and relaunch 1Password and you should be prompted for that info. Please reply over email if you have any further issues.

Update: The email support hit a dead-end. I've heard no updates. I can not sync my android device anytime I have 2FA via hardware key enabled. I'd love some help on running this down. I'd like to get to a point where either I know it's something that is on the roadmap or we have a reasonable work around. Presently, I have to disable 2FA entirely any time I want to sync. This is more complicated than it sounds, as the keys are stored in multiple locations, etc.

@sparrowrad10:

Thank you! I confirm that I have managed to locate your message in our system :+1: I see that my colleagues are already in touch with you over there, so I will let you continue the conversation via email :+1:

ref: AZI-28238-716

Apologies for the slow reply. Here is the ticket #AZI-28238-716

Hi @sparrowrad10!

I would like to ask you to generate a https://support.1password.com/diagnostics/?android and email it to us to mailto:support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

After you have sent the email, please post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

Note: syncing animated icon ("spinning arrow") appears to spin indefinitely.

Just updated to Android 7.9. Problem still persists.