Hi,
1Password for Mac 8.10.70 (81070026) crashes when I try to scan a 2FA QR Code.
I’ve tried to remove the app and add it again to the list of app allowed to record screen, and also completely removed the app using AppCleaner and reinstalled it but the error is still here. I’ve sent many crash reports.
Thank you.
","kudosSumWeight":0,"postTime":"2025-04-02T09:32:57.032-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:153997_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":46},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"Hi,
1Password for Mac 8.10.70 (81070026) crashes when I try to scan a 2FA QR Code.
I’ve tried to remove the app and add it again to the list of app allowed to record screen, and also completely removed the app using AppCleaner and reinstalled it but the error is still here. I’ve sent many crash reports.
Thank you.
"},"Conversation:conversation:153997":{"__typename":"Conversation","id":"conversation:153997","solved":true,"topic":{"__ref":"ForumTopicMessage:message:153997"},"lastPostingActivityTime":"2025-04-03T06:49:15.008-07:00","lastPostTime":"2025-04-03T06:49:15.008-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:153997":{"__typename":"ModerationData","id":"moderation_data:153997","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:153997_1":{"__typename":"Revision","id":"revision:153997_1","lastEditTime":"2025-04-02T09:32:57.032-07:00"},"AcceptedSolutionMessage:message:154019":{"__typename":"AcceptedSolutionMessage","id":"message:154019","conversation":{"__ref":"Conversation:conversation:153997"},"author":{"__ref":"User:user:11349"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:153997/message:154019","revisionNum":1,"uid":154019,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:153997"},"subject":"Re: 1Password for Mac crashes when scanning QR Code","moderationData":{"__ref":"ModerationData:moderation_data:154019"},"body":"1P_Daveit seems that restarting my computer fixed the issue... 🤷♂️
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"70","postTime":"2025-04-02T18:32:31.779-07:00","lastPublishTime":"2025-04-02T18:32:31.779-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":40},"placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"readOnly":false,"editFrozen":false,"body@stringLength":"259","rawBody":"I'm happy that restarting your Mac got things working again. If the issue does come back then let us know.
\n-Dave
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"138","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-04-03T06:49:15.008-07:00","lastPublishTime":"2025-04-03T06:49:15.008-07:00","metrics":{"__typename":"MessageMetrics","views":21},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"1password","messageSubject":"1password-for-mac-crashes-when-scanning-qr-code","messageId":"153997","replyId":"154019"},"buildId":"L6311oNj_FtHpWug1zHiY","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","surveysEnabled":true,"openTelemetry":{"clientEnabled":false,"configName":"onepassword","serviceVersion":"25.4.0","universe":"prod","collector":"http://localhost:4318","logLevel":"error","routeChangeAllowedTime":"5000","headers":"","enableDiagnostic":"false","maxAttributeValueLength":"4095"},"apolloDevToolsEnabled":false,"quiltLazyLoadThreshold":"3"},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["components_seo_QAPageSchema","components_community_Navbar_NavbarWidget","components_community_Breadcrumb_BreadcrumbWidget","components_messages_TopicWithThreadedReplyListWidget","components_nodes_NodeActionButtonWidget","components_messages_MessageListForNodeByRecentActivityWidget","components_customComponent_CustomComponent","components_messages_MessageView_MessageViewStandard","components_messages_EscalatedMessageBanner","shared_client_components_common_List_ListGroup","components_messages_MessageView","components_messages_MessageView_MessageViewInline","shared_client_components_common_Pager_PagerLoadMore","components_customComponent_CustomComponentContent_TemplateContent","shared_client_components_common_List_UnwrappedList","components_tags_TagView","components_tags_TagView_TagViewChip","shared_client_components_common_List_UnstyledList"],"appGip":true,"scriptLoader":[]}
