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Tcheuck's avatar
Tcheuck
Occasional Contributor
4 months ago

1Password for Mac unable to scan any 2FA QR Code

Hello,  Using 1Password 8.11.6 on macOS 15.6.1. Again, the app can no longer scan 2FA QR Codes. Nothing happens. No message, no error.  I’ve completely uninstalled 1Password by following this guide...
macos
Tcheuck's avatar
Tcheuck
Occasional Contributor
4 months ago

1P_Dave​ Same issue with the latest 1Password version. It happens on all websites. 

I’m using the latest version of Google Chrome and Firefox on macOS 15.6.1.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 months ago

Tcheuck​ 

Thank you for the reply. So that I can help further, I'd like to ask you to reproduce the issue one more time and then create and share a 1Password diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/1password-for-mac-unable-to-scan-any-2fa-qr-code/161357/replies/161600
  • Your forum username: Tcheuck
  • The address of the website where you reproduced the issue last.


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave