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Forum Discussion
1Password for Safari is offline when using the Testflight beta version of the iOS app
I’ve tested on a handful of devices and all of them now have a red cloud icon with a strike through on the extension in Safari. They don’t appear to receive any updates from the installed application either, only showing the entries that they had access too presumably before the update. It started right around the 16.5 iOS update.
1Password Version: 18.10.7
Extension Version: Not Provided
OS Version: IOS 16.5
Browser:_ Safari
21 Replies
- 1P_Tommy
Moderator
@BaronKrause
That would seem to indicate you are in an offline condition. Are you using any VPN's or Proxies? To help us troubleshoot I'd like to ask you to create a diagnostics report from your device:
- Open 1Password.
- Tap your 1Password account icon from the 1Password home screen.
- Tap Settings.
- Tap Help.
- Click Send Diagnostics.
Attach the diagnostics to an email message addressed to
support+forum@1password.com.- Your forum username:
BaronKrause A link to this thread:
https://1password.community/discussion/140271/1password-safari-extension-showing-red-cloud-connection-error-since-ios-16-5#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
