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kimonostereo's avatar
kimonostereo
New Contributor
4 months ago

1Password for Safari Item Selection Fails

I'm currently using the 1Password for Safari 8.10.68.12 beta. Password filling using shortcut and/or clicking on the 1Password icon in the field work for a while, allowing me to scroll through the list of items and select with a click or enter key.  I'm not sure what causes it, but eventually this stops working. The drop down list appears, but I cannot select anything in the list with either a mouse or keyboard. This happens intermittently. I can't figure out how to fix it. Both the extension and 1Password are unlocked. 

1Password for Mac 8.10.64
81064007, on PRODUCTION channel

macOS 15.3.2

betas
browser extension
macos

2 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    Hello kimonostereo! 👋

    I'm sorry that 1Password for Safari's inline suggestions menu stops responding on your Mac. The next time that the issue occurs, so that the team and I can investigate this further, I'd like to ask you to create a diagnostics report from 1Password in your browser:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-for-safari-item-selection-fails/153318
    • Your forum username: kimonostereo


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • kimonostereo's avatar
    kimonostereo
    New Contributor
    4 months ago

    I forgot to mention that restarting Safari fixes the issue, but that's a pain to do.

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I'm currently using the 1Password for Safari 8.10.68.12 beta. Password filling using shortcut and/or clicking on the 1Password icon in the field work for a while, allowing me to scroll through the list of items and select with a click or enter key.  I'm not sure what causes it, but eventually this stops working. The drop down list appears, but I cannot select anything in the list with either a mouse or keyboard. This happens intermittently. I can't figure out how to fix it. Both the extension and 1Password are unlocked. 

1Password for Mac 8.10.64
81064007, on PRODUCTION channel

macOS 15.3.2

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I'm currently using the 1Password for Safari 8.10.68.12 beta. Password filling using shortcut and/or clicking on the 1Password icon in the field work for a while, allowing me to scroll through the list of items and select with a click or enter key.  I'm not sure what causes it, but eventually this stops working. The drop down list appears, but I cannot select anything in the list with either a mouse or keyboard. This happens intermittently. I can't figure out how to fix it. Both the extension and 1Password are unlocked. 

1Password for Mac 8.10.64
81064007, on PRODUCTION channel

macOS 15.3.2

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Password filling using shortcut and/or clicking on the 1Password icon in the field work for a while, allowing me to scroll through the l...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxNTM1MjIsMTUzNTIy","node":{"__ref":"ForumReplyMessage:message:153522"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxNTM1MjIsMTUzMzE5","node":{"__ref":"ForumReplyMessage:message:153319"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:153318":{"__typename":"Conversation","id":"conversation:153318","solved":false,"topic":{"__ref":"ForumTopicMessage:message:153318"},"lastPostingActivityTime":"2025-03-21T09:19:40.634-07:00","lastPostTime":"2025-03-21T09:19:40.634-07:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:153318":{"__typename":"ModerationData","id":"moderation_data:153318","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:153318_1":{"__typename":"Revision","id":"revision:153318_1","lastEditTime":"2025-03-17T16:04:09.106-07:00"},"CachedAsset:theme:customTheme1-1752130642082":{"__typename":"CachedAsset","id":"theme:customTheme1-1752130642082","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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1Password for Safari Item Selection Fails","moderationData":{"__ref":"ModerationData:moderation_data:153522"},"body":"

Hello kimonostereo! 👋

\n

I'm sorry that 1Password for Safari's inline suggestions menu stops responding on your Mac. The next time that the issue occurs, so that the team and I can investigate this further, I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

\n\n


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

\n

-Dave

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I forgot to mention that restarting Safari fixes the issue, but that's a pain to do.

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