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Didiko's avatar
Didiko
New Contributor
25 days ago

1P Android: lock delay at close isn't taken into account

Hello there,

(very) long 1P customer with .com account, I am using 1P on a multitude of platforms.

I've recently switched to a new smartphone Samsung S25 under Android 15 (UI 7.0)

My 1P APP for Android is the latest available version 8.11.0 (French language settings)

Under the settings / security / lock mobile app on close (free translation) you can set a delay between "immediately" and "never". Whatever setting I choose there, nothing changes in the behaviour of the app.

I mean that, as soon as I close the app by swiping up its screen, I have to re-use my fingerprint to unlock the application!? As far I understand and if my memory is correct from previous versions, this setting would enable you the re-open the app without the need to re-authentify via fingerprint or whatsoever.

How come that this "delay setting" is not taken into account now? Any assistance is welcome.

Many thanks in advance and best regards,

1 Reply

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    25 days ago
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    Hi Didiko​! Thanks for your long time support of 1Password.

    I mean that, as soon as I close the app by swiping up its screen, I have to re-use my fingerprint to unlock the application!?

    This sounds like expected behavior. If you close the app by removing it from recents (usually done by swiping up on the app window) you're shutting down the app. In this scenario your unlock method will be required when you next open the app regardless of your lock settings. This would be the equivalent of quitting the 1Password desktop app. 

    If you don't swipe up on 1Password's app window you can leave it unlocked in the background then switch to the home screen or another app. When you return to 1Password within the set window, your unlock method should not be required. Just to note, if your device restarts, if 1Password is shut down for something like battery saver, or similar, you may still need to re-enter your unlock method before the set time even if you leave it open in the background. 

    Depending on your security needs, you can also turn off "Lock mobile app when device locks" ("Verrouiller l'application mobile lorsque l'appareil se verrouille" tres concis 😅). With this setting on, 1Password will lock any time your device locks. 

    Let us know if you have any questions, and thanks again!

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I used to enjoy opening the 1Password Dialog Box on my M1 MacBookPro. It was fast and responsive. Not any more. Now it feels like there is glue in the system. Whether I search for an item or try to edit one or do anything else. the interface has become very unresponsive. Is there anything I can do to fix it?

Thank you.

","body@stringLength":"333","rawBody":"

I used to enjoy opening the 1Password Dialog Box on my M1 MacBookPro. It was fast and responsive. Not any more. Now it feels like there is glue in the system. Whether I search for an item or try to edit one or do anything else. the interface has become very unresponsive. Is there anything I can do to fix it?

Thank you.

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Your interface has become extremely slow","moderationData":{"__ref":"ModerationData:moderation_data:159291"},"body":"

Hi Sergio_B​,

I'm sorry the performance has been so poor! Can you right click on 1Password in the Applications folder on your Mac and select Get info? In the window that opens up, what does it say in the \"Kind\" field? We've had cases of newer Macs inadvertently running the Intel version of 1Password and seeing degraded performance.

\n

\n

If you discover that's the issue, you can delete 1Password and download it again to get the Apple silicon version with the follow instructions:

\n

🚨 Before proceeding, make sure that you have a copy of your Emergency Kit, that you know your account password, and that you're signed into 1Password on another device and see all of your items there.

\n
    \n
  1. Uninstall 1Password following the steps in the support guide linked below, make sure to also follow the steps under \"To remove your 1Password data\": 1Password - Remove the 1Password app and data.\n\n
    2. \n
  2. Download and install a fresh copy of 1Password from our website: https://1password.com/downloads/mac/
    3. \n
  3. Add your account back to the 1Password app.
    4. \n
\n


I hope this helps. Please let me know if you have any questions!

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I followed your instructions. The results are in the attched screenshot. It appears thay I'm running the M1 version of 1Password. Anything else I can try to spped up my super-slow iPassword interface? Thank you.

 

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Thanks for checking that, Sergio_B​, and I'm sorry it didn't resolve the performance. To investigate the details of what might be going on, I'd like to ask you to create a diagnostics report from 1Password using these instructions: Send a diagnostics report (Mac).

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

\n\n


You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
 

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