Forum Discussion

System's avatar
System
Super Contributor
3 years ago

1Password for Safari: Your account is offline

This discussion was created from comments split from: Safariextension stops working - Communication failed.
ios
softleaf's avatar
softleaf
Dedicated Contributor
3 years ago

Hello Dave,

Thanks for splitting off the topic.

When I tap Continue Signing In, it prompts for Face ID, authenticates, then the message disappears but the red crossed out cloud icon still shows and I cannot use any edit functions (create masked email, create password, etc.)

FYI, I've also tried uninstalling, restarting the iPhone, and re-installing the app, but same issue appeared.

There is no offline message inside the app. I've resorted to creating passwords inside the app and they immediately sync over to the desktop app.

Only seems to be affecting the Safari Extension.

Cheers,
Josh