1Password for the iPad Safari extension not working.

Hi GreyM1P,
First thanks for the reply and turns out I found that I had missed a key step when I installed the new app on my iPad. So the issue was that I had was that the extension that was running was the 1Password 7 extension. Disabled that and enabled the new one and all is working. I have now deleted V7 from my iPad and the old extension went with it.

As a suggestion your on-boarding for completely new apps might need to include a recommendation of what users need to do with the older versions of 1Password once the new version is running. In my case, I am not sure how I missed it during the installation process or if the need to do this was even highlighted. Ignoring recent evidence to the contrary, I am fairly computer literate.

Thanks again for pointing me in the right direction and "waking" me up. Perhaps this is the trade-off we make when software is made to appear to "just work". It never really does and users do not gain the experience needed to consistently think their way out of the problem.

Cheers