Forum Discussion

Reom's avatar
Reom
New Contributor
2 days ago

1Password for Windows - TPM Unlock Broken

Problem: After booting up my PC, and open 1Password, I cannot log in with windows hello. This problem started one day randomly. Probably after 1Password updated itself. Here's the list of things I...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 hours ago

Hello Reom​! 👋

I'm sorry that you're unable to unlock 1Password using Windows Hello after you start your Windows PC. I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/1password-for-windows---tpm-unlock-broken/168139
  • Your forum username: Reom


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave