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Former Member's avatar
Former Member
2 years ago

1Password freezes my computer, same as Chrome

Hi all As the title says, my computer (Windows 11) works perfectly fine but as soon as I start up 1Password or Chrome it freezes for 1 to 5 seconds continuously until I manage to close 1Password o...
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ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
2 years ago

Hello @Michinoz,

Thanks for reaching out. I'm sorry you are experiencing issues with the 1Password app and browser extension momentarily freezing up your device. It sounds like this is related to the 1Password for Windows app since it persists after removing the extension from Chrome.

Could you try reinstalling 1Password in the browser and disable app integration and let us know if the extension works without freezing?
1. Open your browser, right-click the 1Password icon in the address bar, and choose Settings.
1. Under the General heading, disable Integrate with 1Password app.
1. Close and reopen your browser and sign in to 1Password with account password.

Next, when launching the 1Password for Windows desktop app, do you see any exceptionally high system resources be used that may explain the behaviour you are witnessing?

I'm looking forward to your reply.