Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

Former Member's avatar
Former Member
4 years ago

1Password Helper not working

On both my work computer and personal computer, since updating to 1Password 8, I've observed that the Chrome extension can no longer find the 1Password Helper, so the extension does not work at all. Restarting my computer does not fix this.


1Password Version: 8.4.0
Extension Version: 4.7.5.90
OS Version: Windows 10

  • Former Member's avatar
    Former Member

    Edit: Ignore this, I didn't realize there was a new extension for 1Password 8 since it looked the same as the old one. I installed it and it is working again.

  • PeterG_1P's avatar
    PeterG_1P
    Icon for 1Password Team rank1Password Team

    Hey @bkonicek87 , that's great news. It's excellent to hear that your updated setup is working properly. Of course, if you do encounter any further issues, or just have questions about anything 1Password-related, feel free to let us know and we'll be here to help. We hope you enjoy the app! 😃

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team

    Hi @nonsenselogic75:

    Yes, that's correct, 1Password 8 only supports the newer 1Password in the browser extension, available here: Get started with 1Password in your browser

    After verifying that everything is working as intended with our newer extension, you can remove the classic extension by following these steps:

    1. Click the Chrome menu in the toolbar and choose More Tools > Extensions.
    2. Find 1Password extension (desktop app required) and click Remove.

    Let me know how you get on with that!

    Jack