Forum Discussion

sfuller's avatar
sfuller
New Contributor
4 months ago

Firefox save login issue

When saving an additional login to a site, the extension displays "Update Item" with a left arrow.  If you press the left arrow you get the normal choice between "New Item" and Update Existing".

browser extension

5 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    Hello sfuller​! 👋

    I'm sorry that you're seeing an unexpected prompt when saving a login. I'm not seeing the same prompt with a left arrow that you described, here's what I see when I save a login for a website where I already have a login saved: 


    Are you able to post a screenshot of what you see on your end so that I can better understand the issue? 

    -Dave

    • sfuller's avatar
      sfuller
      New Contributor
      4 months ago

       

       

      After clicking on left arrow, save login works as described. 

       

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        4 months ago

        sfuller​ 

        Thank you for the screenshots! The save/update dialog that opens when you manually save a login is different from the auto-save prompt. If you're trying to save credentials where the username matches what you already have saved in 1Password then 1Password will prompt you to update the relevant login item.

        Is there a different behaviour that you'd like to see here? 

        -Dave